The Basket Terms of Service apply for any and all Basket Orders, Promotions, Credits, Refunds, and Possible Returns. In addition, the following additional terms apply with respect to the specific matters below


How are items priced on Basket?

Basket does not charge any additional price margins on any item purchased. You pay exactly as what you would pay at the store.

Can I take advantage of store promos at Basket?

Basket does not list the offers and promos that are in-store. However , the price savings will automatically be reflected to your bill and you will enjoy the savings.

Exclusive Promos & Offers on Basket

Basket will be carrying exclusive offers and promo that are specifically tailored for Basket users. Such offers will be clearly display on the platform when they are in place.

Can I tip my shopper?

It is up to the user to tip their shopper. Often users tip shoppers who provide an excellent experience.

What is Busy Pricing?

Busy pricing is an additional fee that is added if the time window selected by the user is in high demand. This fee will be clearly displayed to you at checkout before placing the order.

Problem with an order?

Tell us what went wrong with a previous order and request a refund or redelivery.
Report a problem

Email us

We're here to help. Email a Customer Happiness member.
Email us

Call us

We're available 9:00 AM - 12:00 AM.
06 5857877