Terms Conditions

Last Updated: September 20, 2018

Thank you for using Basket! These Terms of Service (“Terms”) govern your use of the Basket services, including our website, our mobile applications, and any websites (or portions thereof) or mobile applications that are operated by Basket (the “Services”),  a Registered Corporation under the name (“Arab Yasmeen For Electronic Marketing “ )  with the Trademark  (“Basket”).

 

By using the Services, you agree to be bound by these Terms and acknowledge our Privacy Policy, which explains how we collect, use, and share information.

 

The Services comprise a platform that presents you with a set of one or more retailer virtual stores from which you can select products to buy ,  we are responsible for shopping , packing and delivery through an individual personal shoppers (“Personal Shoppers”) to your location or, if available, for you to pick up in-store. In some cases, picking, packing or delivery services may be performed by third parties including the retailer or third party logistics provider (collectively, “Third Party Providers”).

 

When you use the Services to place an order for products, you authorize the purchase and delivery of those products from the retailers you select. Unless otherwise specified, you acknowledge and agree that Basket and the Personal Shopper are acting as your agents in picking, packing and/or delivery of goods purchased by you and are not the seller of the goods to you. You agree that your purchase is being made from the retailer you have selected, that retailer is the merchant of record, and that title to any goods passes to you when they are purchased at the applicable retailer’s store. You agree that Basket or the applicable retailer will obtain a credit card authorization for your credit card on file with us to cover the cost of the goods you have purchased from the retailer and any separate Basket fees, and your card will be charged for the goods purchased by you and any applicable fees.

 

You also acknowledge and agree that, except as expressly provided for otherwise in these Terms or a separate agreement between you and Basket, Basket does not form any employment or agency relationship with you and does not hold title to any goods that you order through the Services.

 

1. Your Use of the Services

Basket grants you a limited, non-exclusive, non-transferable, and revocable license to use the Services for their intended purposes subject to your compliance with these Terms and our policies. You may not copy, modify, distribute, sell, or lease any part of the Services. Unless such restriction is prohibited by law or you have our written permission, you may not reverse engineer or attempt to extract the source code of the Services. You may only access the Services through the interfaces that we provide for that purpose (for example, you may not “scrape” the Services through automated means or “frame” any part of our Services), and you may not interfere or attempt to disrupt our Services.

Some parts of our Services may allow you to upload or submit content (such as text, images, video, recipes, lists, links, and other materials). You retain all rights in any content that you upload or submit, and are solely responsible for that content. You grant Basket a non-exclusive, royalty-free, worldwide, transferable, sub-licenseable license to use, store, publicly display, publicly perform, reproduce, modify, create derivative works from, and distribute any such content for the purposes of operating, providing, and improving the Services. Basket may, in its sole discretion, remove or take down any content that you upload or submit to the Services for any reason, including violation of these Terms or any other policies.

 

You may have the option of accessing the Services through downloadable software and this software may update itself automatically on your device. Some software, or portions of software, in our Services may be governed by open source licenses. In that case, we will make such licenses available to you and, in the case of conflict between such a license and these Terms, the open source license will control but only with respect to the software, or portion of the software, to which it applies.

 

If you are using Basket on behalf of a business or other entity, you represent and warrant that you have the necessary authority to bind that business or entity to these Terms and that you are agreeing to these Terms on behalf of that business or entity.

 

In order to use the Services, you may need to create a user account. You agree that your are responsible for all conduct and transactions that take place on or using your account and that you will take precautions to keep your password and other account information secure. Basket reserves the right to decline orders, refuse partial or full delivery, terminate accounts, and/or cancel orders at any time in its sole discretion.

 

We’re constantly modifying and improving our products. We may introduce new features, change existing features, or remove features from the Services at any time and without notice. If you provide us with any feedback on or comments regarding the Services, you grant Basket the right to use such feedback or comments for any purpose without restriction or payment to you.

 

2. Basket Communications

By creating an Basket user account, you agree to accept and receive communications from us, including via e-mail, text message, calls, and push notifications to the cellular telephone number you provided to us. You understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of Basket, its affiliated companies and/or Shoppers, including but not limited to communications concerning orders placed through your account on the Basket platform. If you do not wish to receive promotional emails, text messages, or other communications, you may opt out of such communications at any time in Your Account settings. You may also opt-out of receiving text messages from Basket by replying “Off” from the mobile device receiving the messages.



3. Basket Premium Memberships & First Order Free Delivery Promo

Basket Premium is an optional grocery delivery membership that offers unlimited 2-hour and scheduled deliveries through the Basket website and mobile applications for a monthly or yearly fee.

We may change the fee charged for Basket Premium at any time, but any such fee change will not apply to current Basket Premium members until such time as your current membership expires and your membership is renewed for another term.

We may change other terms or conditions applicable to Basket Premium from time to time. Any new or renewed Basket Premium memberships will be subject to the terms and conditions active at that time and displayed when you sign up for Basket Premium. We may also make such changes with respect to current Basket Premium memberships. In that case, we will provide you with notice at checkout of the changes and when those changes will take effect. At other times we may use mobile notifications or SMS to notify you of changes. We will also offer you the ability to cancel your Basket Premium membership and receive a refund of your membership fee on a pro rata basis calculated from the end of the month during which you cancel the membership.

We understand that life is busy. Therefore, BY DEFAULT, YOUR Basket Premium MEMBERSHIP WILL AUTOMATICALLY RENEW, AND THE APPLICABLE MEMBERSHIP FEE WILL BE AUTOMATICALLY CHARGED TO YOU AT THE TIME OF RENEWAL. If you do not want your membership to automatically renew, you can change this default in Your Account settings.

If you wish to cancel your Basket Premium Membership, you may do that in  Your Account settings. You will continue your current membership until it ends. The membership will not renew and will end after your current membership time expires. You will receive no refund for the current membership.

From time to time, we offer some customers trial or other promotional memberships to Basket Premium. Such trial or promotional memberships are subject to these Terms except as otherwise stated in the promotional offer. Only one trial or promotional membership is available per household. We will bill you the applicable fee after your free trial period has expired. If you cancel Basket Premium before the trial period has expired, we will not charge you.

Your Basket Premium membership cannot be transferred or assigned. Basket reserves the right to accept, refuse, or cancel your Basket Premium membership at any time in its sole discretion. If Basket cancels your Basket Premium membership, you will not receive a refund of your membership fee.

Your First Order Free Delivery promo is a promo offered on basket.jo to allow users to try the service forthe first time free of charge. Any user is only allowed to use one free delivery per houshold. Users who create multiple account to take advantage of free delivery promo to the same household will have their order cancelled and their account terminated. Such action is considered fraud and may be punished by law if basket.jo wishes to proceed with any legal complaints against the user, such action is in transgression with our terms and conditions of usage.



4. Basket Coupons

Basket Coupons are manufacturer’s coupons that are automatically applied to qualifying products upon purchase to help users save money on the products they love. Coupons are available for a limited time only and may be subject to certain restrictions. Coupons are subject to change, cancellation or expiration at any time. If you do not purchase the qualifying items added to your cart while the Coupon is still in effect, the discount will not apply. Coupons apply only to qualifying items displaying the offer and may not be combined with other promotional offers or mail-in rebates. Basket is not a retailer or seller. Coupons are issued and paid by the manufacturer of the advertised product. The user is required to pay any applicable sales tax related to use of the Coupon. When Coupons are redeemed, sales tax may be charged on the undiscounted original price of the product. Coupons may not be sold, copied, modified, or transferred. A Coupon has no cash value. Coupons good while supplies last. Void where restricted or prohibited by law.



5. Transactions of Alcohol and Tobacco

We do not deliver any  alcohol products. If you communicate with the shopper directly and request any alcohol products , this will result in both the termination of the shopper and the user account mutually. Basket reserves the right to refuse the delivery of any alcoholic beverages and in accordance with  the country and laws. You agree that you will comply with all applicable laws and not cause Basket, your Personal Shopper, or any retailer to contravene any applicable laws. You agree that in the event your order involves any alcoholic orders or tobacco orders hence Basket reserves the right to also cancel your order. All costs will be the liability of the User.



6. Third-party Products and Content

You agree that Basket does not assume responsibility for any products, content, services, websites, advertisements, offers, or information that is provided by third parties and made available through the Services. If you purchase, use or access any such products, content, services, advertisements, offers, or information through the Services, you agree that you do so at your own risk and that Basket will have no liability based on such purchase, use or access.



7. SERVICE PROVIDED AS-IS AND RELEASE OF CLAIMS

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Basket DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN ADDITION, Basket MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES, ANY SERVICES PROVIDED BY PERSONAL SHOPPERS OR THIRD PARTY PROVIDERS, OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES FROM RETAILERS, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. Basket DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF PERSONAL SHOPPERS, THIRD PARTY PROVIDERS, OR RETAILERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, ANY SERVICES PROVIDED BY PERSONAL SHOPPERS OR THIRD PARTY PROVIDERS, OR ANY PRODUCTS REQUESTED BY YOU OR DELIVERED TO YOU, REMAINS SOLELY WITH YOU.

YOU AGREE THAT NEITHER Basket NOR ITS AFFILIATES, RETAIL PARTNERS, LICENSORS, OR SUPPLIERS IS RESPONSIBLE FOR THE FITNESS OR CONDUCT OF ANY PERSONAL SHOPPER OR THIRD PARTY PROVIDER OR FOR ANY SERVICES PROVIDED BY ANY PERSONAL SHOPPER OR THIRD PARTY PROVIDER. NEITHER Basket NOR ITS AFFILIATES, RETAIL PARTNERS, LICENSORS, OR SUPPLIERS WILL BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH THE ACTS OR OMISSIONS OF ANY PERSONAL SHOPPER OR THIRD PARTY PROVIDER.

If you have a dispute with one or more Personal Shoppers or Third Party Providers, you agree to release Basket (including our affiliates, and each of our respective officers, directors, employees, agents, shareholders, retail partners, licensors, and suppliers) from any claims, demands and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected to such disputes.

 

8. LIMITATION OF LIABILITY

IN NO EVENT SHALL BASKET (INCLUDING OUR AFFILIATES, AND EACH OF OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA, LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY THE SERVICES, SERVICE INTERRUPTIONS, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE THE SERVICES, OR THESE TERMS, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF WE OR OUR AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL BASKET (INCLUDING OUR AFFILIATES, AND EACH OF OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY AND/OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO PHYSICAL DAMAGES, BODILY INJURY, DEATH AND/OR EMOTIONAL DISTRESS AND DISCOMFORT) ARISING OUT OF YOUR USE OF THE SERVICES, ANY SERVICES PROVIDED BY PERSONAL SHOPPERS OR THIRD PARTY PROVIDERS, OR ANY PRODUCTS REQUESTED BY YOU OR DELIVERED TO YOU, EVEN IF WE OR OUR AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

BASKET, ITS AFFILIATES, RETAIL PARTNERS, LICENSORS, SUPPLIERS AND DISTRIBUTORS WILL NOT BE LIABLE FOR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES, ANY SERVICES PROVIDED BY PERSONAL SHOPPERS OR THIRD PARTY PROVIDERS, OR ANY PRODUCTS REQUESTED BY YOU OR DELIVERED TO YOU FOR MORE THAN THE GREATER OF 100 USD  OR THE AMOUNTS PAID BY YOU TO BASKET FOR THE PAST 12 MONTHS OF THE SERVICES.

THIS PROVISION APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.



9. Indemnification

You agree to defend, indemnify and hold harmless Basket and its officers, directors, employees, agents, shareholders, affiliates,and retail partners (each, an "Indemnified Party") from and against any losses, claims, actions, costs, damages, penalties, fines and expenses, including without limitation attorneys' and experts’ fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from your unauthorized use of the Services or from any breach by you of these Terms, including without limitation any actual or alleged violation of any law, rule or regulation.

 

10. Disputes & Arbitration

If you have a dispute with Basket arising out of your use of the Services, You agree that the place of dispute remains the Hashemite Kingdom of Jordan.

 

11. Termination

You can stop using the Services at any time and without notice to us. Similarly, we may terminate access to the Services to you or any other users or stop offering the Service at any time without notice. In the event of Termination, Section 1 and Sections 4-15 survive and continue to apply to you.

 

12. Controlling Law

These Terms will be governed by the laws of the Hashemite Kingdom of Jordan, without respect to its conflicts of laws principles. Any claims arising out of or relating to these Terms or use of the Services that are not subject reference Terms and shall be brought exclusively in the courts of Amman, Jordan, and you and Basket consent to the personal jurisdiction of those courts.

 

13. Entire Agreement & Severability

These Terms, subject to any amendments, modifications, or additional agreements you enter into with Basket, shall constitute the entire agreement between you and Basket with respect to the Services and any use of the Services. If any provision of these Terms is found to be invalid by a court competent jurisdiction, that provision only will be limited to the minimum extent necessary and the remaining provisions will remain in full force and effect.

 

14. No Waiver

Basket’s failure to monitor or enforce a provision of these Terms does not constitute a waiver of its right to do so in the future with respect to that provision, any other provision, or these Terms as a whole.

 

15. Assignment

You may not assign any of your rights, licenses, or obligations under these Terms. Any such attempt at assignment by you shall be void. Basket may assign its rights, licenses, and obligations under these Terms without limitation.

 

16. Changes to the Terms

We may make changes to these Terms from time to time. When we do so, we will post the most current version of the Terms on our website and, if a revision to the Terms is material, we will notify you of the new Terms (for example, by email or a notification on our Services). Changes to these terms will not apply retroactively. If you do not agree to the modified terms, you should discontinue your use of the Services.

 

17. Copyright Policy

Basket respects the intellectual property rights of others and has implemented a copyright policy in accordance with the Digital Millennium Copyright Act and other relevant laws. Basket will respond to valid notices of copyright infringement and reserves the right to terminate any users, at our sole discretion and without notice, who repeatedly infringe copyrights or other intellectual property rights of others.

If you believe any content posted or made available on the Basket Services constitutes infringement of your copyright rights, you may send a written notice of infringement to Basket’s designated Copyright Agent using the contact information listed below. In your notice, please specify the nature of the copyright infringement and include the following information: (a) an electronic or physical signature of the owner of the copyright in question or a person authorized to act on behalf of the owner of the copyright; (b) a description of the claimed infringing material as well as identification of the claimed infringing material, including the location of such material on the Basket Services (e.g., the URL of the claimed infringing material if applicable or other means by which we may locate the material); (c) complete contact information, including the name of the owner of the copyright and your name, title, address, telephone number, and email address; (d) a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (e) a statement, made under penalty of perjury, that the information provided in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner.

 

18. Additional Regarding Claims

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Jordan.

  •  Jordan is our country of domicile
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
  •  If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  •  The cardholder must retain a copy of transaction records and Merchant policies and rules.

 

19. Additional Regarding Delivery/Shipment

  • Basket.jo will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Jordan.
  • Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

 

 

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